Digital tools for enhancing the uptake of digital services in the energy market
Digitalisation develops faster than the ability of society to adjust. Digital technologies are a driving force for empowering citizens in taking on an active role in the just energy transition. Increased acceptability of new digital technologies is pivotal: actions should focus on benefits of new digital services and users experience to overcome the expected friction of end-consumer on boarding, developing innovative tools for engagement and literacy. Social innovation tools and multi-disciplinary approaches and engagement of policy makers at various levels, the private sector, civil society and citizens at large are required.
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